frequently asked questions
1. Does Excel Urgent Care offer Covid 19 (Coronavirus) testing?
Yes, we offer both curbside virus testing through a nasal or oral swab to detect the presence of the virus at the time of testing, and antibody testing which is done by collecting a blood test in-house and determines if you have been exposed to the virus in the recent past. It takes anywhere from 2-4 weeks from time of exposure to the virus, for your body to develop antibodies, so keep this in mind when requesting this form of testing.
2. Do you offer rapid results testing?
At this time Excel Urgent Care DOES NOT offer the 15 min rapid test. We expect to have it by the end of July.
3. Do I have to make an appointment for testing?
Appointments are required for oral and nasal curbside COVID-19 testing. To register for testing please click here. Antibody testing by blood test does not require an appointment and can be done on a walk-in basis.
4. How much is it? What forms of insurance do you accept?
There is no cost to our patients who have insurance. For self pay patients the cost is $190 for the curbside virus test however if you have insurance we are not affiliated with, the cost of the visit is $75 and the cost of the test is billed to your insurance.
5. I want to be tested. What is the process?
a. When you are ready please fill out our new patient paperwork. The forms are located here.
b. Once we receive your completed forms, we will verify your insurance (if available) and call you to schedule an appointment. Please be advised that due to the volume of patients requesting testing it may take anywhere from a day to 3 days from online registration till appointment scheduling. Payment for your visit will also be collected over the phone (if necessary).
c. PLEASE DO NOT COME TO THE OFFICE UNTIL YOU HAVE BEEN CONTACTED BY A MEMBER OF OUR STAFF.
d. After you have received a call from our office, please come to the clinic at the specified time.
e. When you arrive at the office, DO NOT COME INTO THE CLINIC. REMAIN IN YOUR VEHICLE and call our office to notify us you have arrived. Park in an empty spot, or if at the Cypress Office, proceed to line leading to the curbside testing tent.
f. We will set you up with a brief visit with one of our providers from the comfort of your vehicle. Katy and Missouri City office may include a virtual visit in which you will receive a text link to start your video-chat with the provider.
5. How do I get my results and how long does it take?
It can take anywhere from 3-6 business days. You can obtain your results by going to www.Bioreference.com, clicking on the “Patient Portal” tab in the top right corner then “View Test Results” tab or by calling 1-800-229-5227