Frequently asked questions

What is Urgent Care?

Urgent Care is a specialty that focuses on acute non-life threatening illnesses such as ear infections, sinusitis, sore throat, bronchitis, pnuemonia, dehydration, lacerations that require stitches, school and sports physicals, urinary tract infections, flu like symptoms, colds, rashes, bites, muscular pains, etc.



What is the difference between Urgent Care and the Emergency Room?

Urgent care is not a substitute for emergency care. You should use a hospital emergency room for very serious or life threatening problems. If you are experiencing any of the following symptoms, do not wait, call 911 or go to your nearest hospital emergency room. - Chest Pain - Severe Abdominal Pain - Difficulty Breathing - Shortness of Breath - Sudden dizziness - Weakness or loss of coordination - Sudden blurred vision - Numbness in face, arms, or legs - Sudden severe headache - Coughing up or vomiting blood - Severe burns - Seizures Urgent care centers (UCC) are typically open from early am to late evening and not 24 hours. Emergency rooms are usually part of a hospital where as UCCs are more conveniently locaed in the community. UCCs are less expensive with a significantly shorter wait time.



Why use an Urgent Care center rather than my regular doctor?

Use your regular doctor when you can. We are here to assist your care if you cannot schedule a convenient appointment or you do not have a doctor. You will find we can handle your problem promptly.



What forms of insurance and payment do you accept?

We accept most insurance plans. Please call our office for the most up to date information. We also accept cash, Visa, Mastercard, Discover, and American Express.



Why do we keep a credit card on file?

We will do our best to verify your urgent care benefits while you are in the office, however, we are only given a quote of benefits and your insurance company is the party that process and finalizes your claim. The card is kept on file for balance billing purposes. It is securely stored and we will never charge you anything more than what your insurance company says you owe.



 © 2021 Excel Urgent Care - Cypress TX - Katy TX - Missouri City TX